Plotterpix

At Plotterpix, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

Account Information: Name, email address, password when you create an account
Order Information: Billing and shipping address, payment information
Photos and Files: Images you upload for drawing conversion
Communication Data: Messages you send through our contact forms or customer support

Technical Information

IP address, browser type, device information
Usage data including pages visited, time spent, and interactions
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

Order Fulfillment: Process your orders, create your custom drawings, and deliver products
Account Management: Maintain your account and provide customer support
Communication: Send order confirmations, shipping updates, and respond to inquiries
Marketing: Send promotional emails about new products (you can opt out anytime)
Improvement: Analyze usage patterns to improve our website and services
Legal Compliance: Comply with legal obligations and protect our rights

We do not sell your personal information. We share data only with:

Service Providers: Payment processors (Stripe), shipping carriers, email service providers
Legal Requirements: When required by law or to protect our rights
Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and login status
Analyze site traffic and usage patterns
Personalize content and advertising

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5. Data Security

We implement industry-standard security measures to protect your data:

SSL/TLS encryption for data transmission
Secure payment processing through PCI-compliant providers
Regular security audits and updates
Access controls and authentication requirements

While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable laws, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we use your data
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@plotterpix.com.

7. International Transfers

Plotterpix is based in the Netherlands. Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions for countries with equivalent data protection
Binding corporate rules for international transfers

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email or prominent notice on our website.

9. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: privacy@plotterpix.com
Address: Plotterpix B.V., Amsterdam, Netherlands
Data Protection Officer: dpo@plotterpix.com

You also have the right to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, place of work, or place of alleged infringement.

Privacy Policy